Policies
Refund and cancellation policy
Last updated
A listing on ClaimYour#1 goes live the moment your payment is confirmed, so the service is delivered right away. All payments are final and non-refundable.
No refunds
We don't refund a payment once your listing is live, including when:
- another startup pays more and moves above you. Being outbid is part of how the leaderboard works;
- you change your mind, or ask us to remove your listing;
- your listing is removed because it broke our terms or the law.
The only exceptions
- Failed payments. If money left your account but the payment failed, your bank or Razorpay reverses it automatically, usually within 5 to 7 working days. You don't need to ask us.
- Double charges. If you were charged more than once for the same claim, we refund the extra payments.
- A listing that never went live. If you were charged and your listing still isn't on the leaderboard 24 hours later, and we can't add it, we refund that payment.
For a double charge or a missing listing, email main98245@gmail.com with your Razorpay order or payment ID. We reply within 2 working days, and refunds go back to the original payment method within 5 to 7 working days, depending on your bank.
Cancellations
A payment can't be cancelled once your listing is live. You can ask us to remove your listing at any time, but removal isn't refunded.
Chargebacks
Please contact us before raising a chargeback with your bank; we can usually sort things out faster. If a chargeback is raised for a listing that was delivered as described, we may remove the listing.